In case of purchase on the website, the user has the opportunity to exchange and/or return the product within 14 (fourteen) calendar days, in the case of hardware, it must be in an unopened and deactivated state, while other products must retain their original appearance and must not be used. For this, visit our branches or contact us on the hotline – 2149090.
See more details on our website:
Definition of Terms:
- “Distance contract” – a contract concluded between the trader and the consumer only using one or more means of remote communication, through an organized scheme of distance purchase or service delivery, and does not require the physical presence of the consumer and the trader. In addition, the contract is not considered a distance contract if the consumer and the trader have agreed on the terms of the contract and the contract was concluded remotely only after that; A remote contract is also not considered if the user reserves the item through the website and pays the purchase price of the item in advance, but agrees that the final agreement on the terms of the contract is made at the merchant’s premises and he receives the item at the merchant’s premises;
- “Agreement concluded outside the market” – any contract concluded between the trader and the consumer outside the market and requiring the physical presence of the trader and the consumer; A contract concluded in the field or using any means of remote communication, immediately after the consumer has received an individual offer to conclude the contract directly from the trader outside the field, in the physical presence of the trader and the consumer; A contract entered into during an excursion organized by a trader to promote the sale of goods or services or to have the effect of doing so. A contract concluded as a result of performing notarial actions in the notary bureau is not considered a contract concluded outside the field;
- “Consumer” – any natural person who is offered or who acquires or further uses the goods or services primarily for personal consumption and not for carrying out trade, business, professional or other professional activities.
- “Trader” – any natural person, legal entity or association of persons acting within the scope of commercial activity, as well as any other person acting on behalf or on behalf of the trader;
- “Durable carrier” – any tool that ensures long-term storage of information and unchanged reproduction during the time required for using this information.
- “Goods” (hereinafter “item”/”product”) – any movable item, as well as property located in it and/or distributed in digital form (goods posted by the store for sale on the website);
- “Store / online store” – itechnics.ge;
In case of online/remote purchase, the customer has the right to return the product within 14 days without giving any reasons. to refuse a distance contract or an off-site contract.
In such a case, the user must ask iTechnics (hereinafter referred to as iTechnics) to send him a completed form or other unequivocal proof that the user expresses his will.
The mentioned period shall be counted as:
- in the case of a service contract – from the conclusion of the contract;
- In the case of a purchase agreement – from the receipt of the goods by the customer or a third party designated by him (except the carrier);
- In the case of partial ordering of goods by the user – from the moment the last item is taken into possession by the user or a third party specified by him (except the carrier);
- In the case of a contract for the regular (determined periodicity) delivery of goods – from the first time the customer or a third party designated by him (except the carrier) takes possession of the item;
Condition of the product to be returned:
- The item must have preserved its original appearance and must be in the condition in which it was purchased (with a seal, special protective layers, etc.);
- The appearance of the item must not be changed/damaged;
- When returning the item, the product must be accompanied by all the accessories provided at the time of purchase, including the box and documents (proof of payment, warranty sheet (if any), etc.).
Upon delivery to the service center, an authorized person of the company will carry out a visual inspection of the item, in case of non-compliance with the above-mentioned criteria, the company has the right to refuse to return the item to the customer;
In case of rejection of the contract, the user is obliged to:
An important condition for the return of the item is that it has the original product appearance, as well as preserves the consumer properties and is accompanied by all the accessories, including the box.
- The buyer should present and send a completed form or other unequivocal proof that reflects his decision to return the goods to the following address, Tbilisi, Chavchavadze 34, service center, where the following information will be indicated:
o Merchant’s name, actual address, e-mail Mailing address
o Date of order
o Date of receiving the order
o Username
o User address
o User’s signature (if the form is filled out on paper)
o Date of filling the form
In case of returning an item, please fill out the form: “Return Form”
- to return the goods to the merchant or to a third party designated by him immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days, unless the merchant himself undertook to take back the goods;
- Pay only the direct (direct) costs associated with the return of the goods, unless the trader himself has borne this cost or has not provided the customer with information that this cost would arise in the case of returning the goods.
Information about submission of the mentioned form is provided to the user immediately, on a durable medium (any tool that ensures long-term storage of information and unchanged reproduction during the time required for using this information).
Shipping the return product
- If there is a desire to return the item, the user is obliged to ensure the delivery of the item to the respective addresses _________________________, or it is possible to use a courier company and use the delivery service.
- The risk of damage/deterioration during product transportation is fully transferred to the customer;
- The customer is obliged to ensure the return of the item himself and pay the full costs associated with the return (including but not limited to transportation).
Consequences of refusing the contract:
- In case of cancellation of the contract, itechnik will return to the customer the amount paid in full within 14 calendar days after receiving the notification of cancellation of the contract, if the goods purchased by the customer are returned within 7 calendar days after sending the notification. If the purchased goods are not returned by the customer, the money will not be returned to the customer.
- In case of withdrawal from the contract by the customer, he will not be charged any costs (including delivery costs), unless the customer has chosen a more expensive delivery service than the standard delivery service offered by the merchant or the price of the goods has been reduced as a result of a benefit that is not related to To determine the nature, characteristics and functionality of the goods.
- The amount will be reimbursed to the user using the same means of payment that the user used (unless the user agrees to use another means of payment and no additional costs will be incurred).
- The Company is not obligated to refund to the Customer the amount paid to compensate for the additional cost associated with the Customer’s selection of a non-standard or more expensive delivery service than that offered by the Company.
- In case of cancellation of the purchase contract, the seller has the right to refuse the refund until he returns the goods or receives from the customer a document confirming the shipment of the goods, whichever is earlier, unless the seller himself undertakes to take back the goods.
- In the case of an off-site contract, when the goods are delivered to the customer’s home, the trader is obliged to take the goods back at his own expense, if, due to the nature of the goods, it is impossible to send them by post.
- As a result of the refusal of the contract, the obligations assumed by the parties under the distance contract or the contract concluded outside the field are nullified, and what the parties received by its execution is returned to them.
The customer does not have the right to refuse the contract if:
- The company fully provided the services stipulated in the contract, it started providing the services with the prior consent of the customer and the customer knew that in case of full acceptance of the service, he would lose the right to refuse the contract;
- Hermetically protected goods were delivered to the customer, their hermeticity was broken after delivery and, therefore, the goods cannot be returned due to compliance with health or hygiene norms;
- the item is not suitable for further sale (for example: it has been opened and its appearance for sale is broken);
- The contract stipulates that the price of the delivered goods or services depends on the change in the financial market, which the trader cannot control and which occurred within the period established by this law for the exercise of the right to refuse the contract;
- Delivered goods or services are custom-made by the customer or clearly tailored to his personal needs;
- the delivered goods are perishable or have a short shelf life;
- the delivered goods were inseparably combined with other goods at the time of delivery, depending on their characteristics;
- In accordance with the terms of the contract, the customer called the vendor to provide emergency repair/maintenance services. This limitation does not apply to additional services provided within the scope of this visit beyond the mentioned services; a sealed audio or video recording or software was delivered and its seal was broken after delivery;
- The contract was concluded as a result of a public auction;
- the digital content was delivered to him by an unreliable carrier, the performance of the contract began with the prior consent of the user, and the user knew that he would thereby lose the right to refuse the contract;
The condition of returning within 14 days does not apply to items whose selling price does not exceed 30 (thirty) GEL.
This document has been compiled according to the regulations established by the law of Georgia “On Protection of User Rights”.