Warranty conditions

In order to avoid unforeseen cases, please read carefully the warranty conditions offered by itechnic.

Warranty conditions

Warranty service covers the conditions set by the official brand.
Warranty service means free repair of the item during the warranty period.
The warranty applies to hardware damage caused by technical fault (non-software).
Official Apple equipment (iPhone, iPad, MacBook, iMac) and official accessories (Apple Watch, Airpods, Beats, Marshall) have a warranty of 12 (twelve) months.
In case of finding a technical complaint within 12 (twelve) months after the purchase, the buyer must submit the item and the warranty card certified by iTechnics to the main service center of iTechnics.
iTechnics additionally gives you a 1-year warranty on equipment - MacBook, iPhone, iPad, iMac, Watch - during which the user will enjoy up to 40% discount in the main service center of iTechnics;
The warranty service created by iTechniki implies taking into account the conditions set forth in the Law on Protection of Consumer Rights established by the legislation of Georgia: free repair or replacement of the defective part of the product with a technical defect after the sale.
Equipment presented in the iTechnics service center:

o iPhone, iPad, MacBook, iMac, Watch - in the event of a technical complaint found within 7 (seven) days of purchase, it is replaced with a new one (only the equipment is replaced, not the complete set), within 30 working days after diagnosis; within 12 (twelve) months after the purchase, only minor details are changed within 30 working days after diagnosis;

o AirPods, Beats - within 12 (twelve) months after purchase, only the smallest detail is changed, within 30 working days after diagnosis;

o Marshall - within 5 (five) days of purchase, it is replaced with a new one (based on the conclusion of the technoline), within 10 (ten) working days after diagnosis, if it is not necessary to import it, and within 12 (twelve) months, in case of confirmation of a factory complaint, the faulty part is replaced with a new one within 30 (thirty) days after diagnosis;

These conditions apply only to specific equipment and not to the set;
It takes 2-7 working days for diagnosis.
If the damaged part could not be repaired, the defective equipment - MacBook, iPhone, iPad, iMac, Marshall is replaced with a new one within 30 days after diagnosis. In the case of Marshall, the item will be replaced with a new one, based on Technoline's conclusion;
To receive warranty service, the following information must be indicated on the warranty card: name of the equipment, serial/IME code, identity of the buyer, date of purchase, seal of the selling company, signatures of the responsible employee and the buyer. Otherwise, the warranty does not apply to the equipment;
The service center is obliged to repair the damaged equipment in accordance with the conditions specified in the warranty card;
The warranty applies to the damage to the equipment caused by factory defects;
The service center reserves the right to refuse to provide warranty service for those items which, upon diagnosis, turn out to be product damage/malfunction caused by storage, operation and/or violation of other conditions. The mentioned storage and maintenance terms are determined by the warranty conditions of the product manufacturer.

Defective products are replaced with new ones if:

a visual defect was detected on the item immediately after opening (at the time of purchase) (it is necessary to visually inspect the item at the time of purchase in the presence of a company representative);
If Apple equipment is found to have a manufacturing defect within 7 (seven) days of purchase, the buyer must submit the damaged item to the iTechnics service center within the specified period. If the service center confirms a factory defect, the item will be replaced in accordance with the rules established by the company - if the original appearance of the product is preserved without damage and the product is presented in a complete set with an undamaged box within the mentioned period;
If the item could not be repaired at the recommended service center within 30 (thirty) calendar days after delivery, the item will be replaced according to the rules established by the company, based on the relevant technical report issued by the servicing service center;

The warranty does not apply to:

any damage to the operating system, software;
On equipment that is physically damaged, for example: scratched, cracked, crushed, burned, melted, deformed, broken, as well as on damage caused by liquid, including the presence of a damage prevention function is indicated in the item or model specification.
If the user cannot present the warranty card or any of the information on it is corrected;
If the conditions of operation or warranty are violated, the IMEI or serial number is not read and cannot be identified;
If the damage is caused by the fault of the user: in case of liquid, steam, chemical compounds or other foreign bodies getting on the equipment, as well as in the case of improper use of the software;
on the equipment, on which the factory seal has been removed, it has been opened or repaired arbitrarily by another service center, or external/internal damage is observed due to repair or other type of intervention;
If the damage is caused by high voltage/oversupply of electrical energy;
on the damage caused as a result of liquid getting on the equipment, including if the model specification indicates the presence of an anti-damage function (splash resistance of the equipment);
On the hardware screen, if the damage is caused by the user;
Hardware: USB cable, charger and headset;
If the accessory has expired (by the manufacturer), then it cannot be replaced.

The user is obliged to:

To get acquainted with the warranty conditions and operating conditions of the equipment. check the equipment and its accessories on the spot, both visually and functionally;
Upon detection of a defect in an item, immediately contact the service center and do not continue using the defective item;
In the case of iPhone, the user is obliged to disable the Find My iPhone function when leaving the equipment at the service center;
If the user refuses to open the packaging of the equipment and visually inspect the equipment, in this case the company is exempt from responsibility for the visual condition of the equipment.
use only original accessories (charger, USB cable, etc.);
use electrical wiring that complies with universal standards;
In case of technical complaint, to present the relevant equipment to the main service centers of the company. (Tbilisi, Chavchavadze #34 t/c Pixel, Batumi, Gorgiladze 88 s/c Batumi Mall)

The user has the right to:

Warranty service implies taking into account the conditions established by the legislation of Georgia - "Law on protection of consumers' rights";
If the goods are found to be defective, the consumer has the right to request the seller to eliminate the defect (repair or replace the goods free of charge, reduce the price) or withdraw from the contract;
If the customer discovers a defect in the product within 6 months of taking possession of the product, until the contrary is proven, it is assumed that the defect existed when the product was delivered, if it is possible due to the nature of the product or the nature of the defect. In this case, the burden of proof rests with the merchant.
In case of finding a defect in the product, apply to the company within 2 (two) years or before the expiration date with a request to correct the defect, return it, or exchange it;
to request a reduction in the price of the goods or to refuse the contract if one of the following conditions exists:
Goods cannot be repaired or replaced;
The trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
The repair or replacement of the goods by the merchant will cause a significant delay to the customer.
In case of withdrawing from the contract, demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia;
To require the Company to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or would require a disproportionate or inappropriately high cost.

The customer does not have the right to withdraw from the contract if the defect in the goods is insignificant.

The burden of proof

Under the conditions of 2 (two) year full warranty, if the consumer discovers a defect in the goods within 6 (six) months after taking possession of the goods, until the contrary is proven, it is implied that the defect existed during the delivery of the goods, if, based on the nature of the goods or the nature of the defect, this is possible. In this case, the burden of proof rests with the seller.
If the consumer discovers the defect in the goods after 6 (six) months after taking possession of the goods, the burden of proving that the defect existed at the time of delivery of the goods is borne by the consumer.
If during the inspection of the item it is found that the item has no defects and/or it is not subject to warranty service, the company will not bear any costs (including transportation) and all additional costs (transportation and others) will be paid by the customer.
In case of withdrawing from the contract, demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia;
To require the Company to repair or replace the goods free of charge, unless, due to the nature of the goods, this is impossible or requires a disproportionate or inappropriately high cost.
Notwithstanding the above, we inform you that the given warranty conditions do not restrict the user from enjoying the rights granted to him by the Law of Georgia on the Protection of User Rights.
If during the inspection of the item it was found that the item does not have a factory defect and/or it is not subject to warranty service,
If the service center confirms a factory defect, the item will be replaced according to the company's rules - if the original appearance of the product is preserved without damage and the product is presented with a complete set and an undamaged box within the mentioned period;
Determination and diagnosis of factory defects is provided by the corresponding qualified and service center in Georgia.

iTechnics reserves the right to refuse to provide warranty service for the item to be repaired, if - during the inspection and diagnosis process, it is revealed that the malfunction of the item is caused by violation of operation, storage or other conditions specified by the warranty conditions of the manufacturer or trading organization of the item. In such a case, the company will not bear any costs (including transportation) and all additional costs (transportation and others) will be paid by the customer.

Attention customers!

It should be taken into account by the user that with the delivery of the item, the risk of its accidental death (destruction), spoilage or damage is transferred to them, even if it is sent by the carrier on the instructions of the user. The mentioned risks will be transferred to the customer from the moment of delivery of the item to the carrier.
The user must follow the operating rules developed by the manufacturer of the item in accordance with the attached instructions, otherwise the company has no warranty obligations.
The warranty conditions and rules are drawn up in full compliance with the requirements of the Civil Code of Georgia, the Law of Georgia "On the Protection of Consumer Rights" and do not limit any of the rights of the consumer guaranteed by the mentioned legislation.
The user is obliged to activate Apple equipment only on the territory of Georgia. In the opposite case, based on Apple's special sanctions, full responsibility for the damage caused to the iTechnics company will be assumed.

To receive warranty service, contact the main service center of iTechnics:

St. Tbilisi, Chavchavadze 34 s/c pixel;

St. Batumi, Gorgiladze 88, Batumi Mall, llth floor

In case of Marshall - st. Tbilisi, Tsintsadze Street N26, Technoline and st. Batumi, Gorgiladze 88, Batumi Mall, llth floor