Warranty Terms

Warranty conditions

Attention customers!

In order to avoid unexpected situations, please read carefully the information provided by itechnik.

The user has the right to refuse a distance contract and/or an off-site contract within 14 calendar days without giving any reason.

For detailed information regarding this, refer to the "Return Policy" on the iTechnics website.

Statutory guarantee:

The item you purchase from iTechnics comes with a 02 (two) year statutory warranty.

Repair and replacement of goods are the primary rights of the consumer. The customer has the right to request the seller to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires a disproportionate or inappropriately high cost.

The warranty service implies taking into account the conditions set forth in the Law on the Protection of Consumer Rights established by the legislation of Georgia. free repair or replacement of defective equipment after the sale - during the full warranty period - 2 (two) years, which includes the payment by the seller of all costs (including postage, labor and material costs) necessary to ensure compliance of the goods with the conditions stipulated in the contract;

Note: Under the conditions of a 2 (two) year full warranty, if the customer discovers a defect in the goods within 6 (six) months after taking possession of the goods, before the preliminary approval, it is implied that the defect existed when the goods were delivered, if, based on the nature of the goods or the nature of the defect, this is possible. In this case, the burden of proof rests with the merchant.
If the consumer discovers the defect in the goods after 6 (six) months after taking possession of the goods, the burden of proving that the defect existed when the goods were delivered rests with the consumer.

If upon inspection of the item it is found that the item has no defects and/or it is not subject to warranty service, the company shall not bear any costs (including transportation) and all additional costs (transportation and others) shall be paid by the customer.

In the event that the product purchased by you is found to be defective within 24 (twenty-four) months, the buyer must immediately present the damaged item to the company's main service center at: (Tbilisi, 34 Chavchavadze St. Pixel / Batumi Gorgiladze 88 St. Batumi Mall, third floor) ;

Commercial Warranty Terms

Warranty service covers the conditions set by the official brand.
Warranty service means free repair/replacement of the item (the latter when the complaint cannot be eliminated) during the warranty period.
Warranty applies to hardware damage caused by technical/manufacturing defects.
Official Apple equipment (iPhone, iPad, MacBook, iMac) and official accessories (Apple Watch, Airpods) have a 2 (two) year warranty. Due to the fact that we are the official authorized reseller of Apple in Georgia, the products reported for the first 12 (twelve) months have a manufacturer's warranty, and the second 12 (twelve) months are covered directly by iTechnics.
In case of finding a technical complaint within 2 (two) years after the purchase, the buyer must present the item and the warranty card certified by iTechnics to the main service center of iTechnics.
iTechnics gives you a 1-year warranty on the equipment - MacBook, iPhone, iPad, iMac, Watch - during which the user will enjoy up to 40% discount at the main service center of iTechnics (the above applies when the existing damage/defect is not caused by factory fault and the user is at fault );
The warranty service created by iTechnik implies the consideration of the conditions set forth in the Law on Protection of Consumer Rights established by the legislation of Georgia: free repair or replacement of the defective part of the product with a technical defect after the sale.
Equipment presented in the iTechnics service center:

iPhone, iPad, MacBook, iMac, Watch - in the case of a technical/factory defect detected within 7 (seven) days of purchase under commercial warranty conditions, it is replaced with a new one (only the equipment is replaced, not the complete set), within 30 working days after diagnosis (immediate diagnosis means 2-7 working days); and after the expiry of these 7 days, during the validity of the guarantee, only the defective part is changed, within 30 working days after the diagnosis, and in the event that the defect/defect is not eliminated by changing the defective part or any other repair, at such time, the equipment will be replaced with a new one;
AirPods - 24 (twenty-four) month commercial warranty is valid, and within 24 (twenty-four) months of purchase, only minor details are changed within 30 working days after diagnosis;
Beats - 12 (twelve) months commercial warranty is valid and within 12 (twelve) months after purchase, only minor details are changed, within 30 working days after diagnosis;
Marshall - a 12 (twelve) month commercial warranty is valid and in case of a technical/factory defect found within 5 (five) days of purchase, it is replaced with a new one (based on the conclusion of Technoline), within 10 (ten) working days after diagnosis, if it is not necessary to import it ; and after the expiry of these 7 days, during the validity of the guarantee, only the defective part is changed, within 30 working days after the diagnosis, and in the event that the defect/defect is not eliminated by changing the defective part or any other repair, at such time, the equipment will be replaced with a new one;

These conditions apply only to specific equipment and not to the set;
It takes 2-7 working days for diagnosis.
If the damaged part could not be repaired, the defective equipment - MacBook, iPhone, iPad, iMac, Marshall is replaced with a new one within 30 days after diagnosis. In the case of Marshall, the item is replaced with a new one based on Technoline's conclusion;
To receive warranty service, the following information must be indicated on the warranty card: name of the equipment, serial/IME code, identity of the buyer, date of purchase, seal of the selling company, signatures of the responsible employee and the buyer. Otherwise, the warranty does not apply to the equipment;
The service center is obliged to repair the damaged equipment in accordance with the conditions specified in the warranty card;
The warranty applies to the damage to the equipment caused by factory defects;

Defective products are replaced with new ones if:

a visual defect was detected on the item upon opening (at the time of purchase) (it is necessary to visually inspect the item at the time of purchase in the presence of a company representative);
If Apple equipment is found to have a manufacturing defect within 7 (seven) days of purchase, the buyer must submit the damaged item to the iTechnics service center within the said period. If the service center conclusively confirms the factory defect, the item will be replaced with a new one in accordance with the rules established by the company, in particular - if the original appearance of the product is preserved without damage and the product is presented with a complete set and an undamaged box within the mentioned period;
If the item could not be repaired at the recommended service center within 30 (thirty) calendar days after delivery, the item will be replaced according to the rules established by the company, in particular - if the equipment is presented with a complete set (undamaged box; accessories, etc.) based on the relevant technical report issued by the servicing service center;

The warranty does not apply to:

any damage to the operating system (IOS), software;
On equipment that is physically damaged, for example: scratched, cracked, crushed, burned, melted, deformed, broken, as well as on damage caused by liquid, including the presence of damage prevention function indicated in the article or model specification.
If the user cannot present the warranty card or any of the information on it is corrected;
if the conditions of operation or warranty are violated, IMEI or serial number is not read and identification cannot be done;
If the damage is caused by the fault of the user: in case of liquid, steam, chemical compounds or other foreign bodies getting on the equipment, as well as in case of improper use of the software;
on the equipment on which the factory seal has been removed, opened or repaired arbitrarily by another service center, or external/internal damage is observed due to repair or other type of intervention;
If the damage is caused by high voltage/oversupply of electrical energy;
on the damage caused as a result of liquid getting on the equipment, including if the model specification indicates the presence of an anti-damage function (splash resistance of the equipment);
On the hardware screen, if the damage is caused by the user;
Hardware: USB cable, charger and headset.
The validity period of the warranty conditions has passed;

The service center reserves the right to refuse to provide warranty service for items that, upon diagnosis, are found to be damaged/malfunctioning the product due to storage, operation and/or violation of other conditions. The mentioned storage-maintenance terms/conditions are determined by the warranty conditions of the product manufacturing organization.

The user is obliged to:

To get acquainted with the warranty conditions and operating conditions of the equipment. check the equipment and its accessories on the spot, both visually and functionally;
Upon detection of a defect in the item, immediately contact the service center and do not continue operating the defective item;
In the case of iPhone, the user is obliged to disable the Find My iPhone function when leaving the equipment at the service center;
If the user refuses to open the packaging of the equipment and visually inspect the equipment, in this case the company is exempt from responsibility for the visual condition of the equipment.
use only original accessories (charger, USB cable, etc.);
use electrical wiring that complies with universal standards;
In case of technical complaint, to present the relevant equipment to the main service centers of the company. (Tbilisi, Chavchavadze #34 Pixel, Batumi, Gorgiladze 88 s/c Batumi Mall)

The user has the right to:

Warranty service implies taking into account the conditions set forth in the Law on the Protection of Consumer Rights established by the legislation of Georgia;
If the goods are found to be defective, the consumer has the right to request the seller to eliminate the defect (repair or replace the goods free of charge, reduce the price) or withdraw from the contract;
In case of finding a defect in the product, apply to the company within 2 (two) years with a request to correct the defect, return it, or exchange it;
to request a reduction in the price of the goods or to refuse the contract if one of the following conditions exists:

a) the goods cannot be repaired or replaced;
b) the trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
c) The repair or replacement of the goods by the seller will cause a significant delay to the customer.

In case of withdrawing from the contract, demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia;
To require the Company to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires a disproportionate or inappropriately high cost.

The customer does not have the right to withdraw from the contract if the defect in the goods is minor.

The burden of proof

Under the conditions of 2 (two) year full warranty, if the customer discovers a defect in the goods within 6 (six) months after taking possession of the goods, until the contrary is proven, it is implied that the defect existed during the delivery of the goods, if, based on the nature of the goods or the nature of the defect, this is possible. In this case, the burden of proof rests with the merchant.
If the consumer discovers the defect in the goods after 6 (six) months after taking possession of the goods, the burden of proving that the defect existed at the time of delivery of the goods is borne by the consumer.
If during the inspection of the item it is found that the item has no defects and/or it is not subject to warranty service, the company will not bear any costs (including transportation) and all additional costs (transportation and others) will be paid by the customer.

Determination and diagnosis of factory defects is provided by the relevant qualified and service center in Georgia.

iTechnics reserves the right to refuse to provide warranty service for the item to be repaired, if - during the inspection and diagnosis process, it is revealed that the malfunction of the item is caused by violation of operation, storage or other conditions specified by the warranty conditions of the manufacturer or trading organization of the item. In such a case, the company does not no costs (including shipping) will be incurred and all additional costs (transportation and other) will be paid by the customer.

Notwithstanding the above, we inform you that the given warranty conditions do not restrict the user from enjoying the rights granted to him by the Law of Georgia on the Protection of User Rights.

Attention customers!

It should be taken into account by the user that with the delivery of the item, the risk of its accidental death (destruction), spoilage or damage is transferred to them, even if it is sent by the carrier on the instructions of the user. The said risks shall pass to the customer from the moment of delivery of the item to the carrier.
The user must follow the operating rules developed by the manufacturer of the item in accordance with the attached instructions, otherwise the company has no warranty obligations.
The warranty conditions and rules are drawn up in full compliance with the requirements of the Civil Code of Georgia, the Law of Georgia "On the Protection of Consumer Rights" and do not limit any of the rights of the consumer guaranteed by the aforementioned legislation.
The user is obliged to activate Apple equipment only in the territory of Georgia. Otherwise, based on Apple's special sanctions, iTechnics will be fully liable for any damages caused.

To receive warranty service, contact the main service center of iTechnics:

- Tbilisi, Chavchavadze 34, Pixel;
- Batumi, Gorgiladze 88, Batumi Mall, 2 floor

In the case of Marshall - st. Tbilisi, Tsintsadze Street N26, Technoline and st. Batumi, Gorgiladze 88, Batumi Mall, llth floor

For all other issues that you may have in question, please contact us for fast/efficient service.

Information about the merchant:

Ltd. itechnic S/N 404900531

Tel: 2 14 90 90

E-mail: [email protected]

Our addresses are:

Tbilisi:
Vazha-Pshavela N70 City Mall, LG floor
Pekini street N13
Chavchavadze N34, Pixel, 1st floor
Chavchavadze #37, Axis Towers

Batumi:
Gorgiladze St. N88, Batumi Mall, 2nd floor
Khimshiashvili N29, Grand Mall, 3rd floor

Kutaisi:
Shartava st. N2, West Point